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Frequently Asked Questions

Hermès products / General questions


From Monday through Friday, 9 a.m.-6 p.m., Thursday 9 a.m.-7 p.m., Saturday 10 a.m.-6 p.m. ET.

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How can I purchase a Birkin or Kelly bag?

For information on the availability and purchase of a Birkin or Kelly bag, we invite you to visit your nearest boutique and a sales associate will be happy to assist you. You may find a store location at stores.hermes.com.

How do I authenticate an Hermès product?

Unfortunately, we cannot verify the authenticity of any item purchased on another website or from an unauthorized retailer. The authenticity of your item is guaranteed only by the original receipt provided at the time of purchase, whether from our website, an Hermès boutique or an authorized retailer such as Neiman Marcus or Saks Fifth Avenue. We cannot guarantee nor verify the authenticity of any item purchased outside an authorized Hermès boutique.

Do you offer catalogs?

We offer a scarf book and a tie book. Please specify which one you would be interested in receiving and forward your mailing address to us at service.us@hermes.com.  We will promptly send you a copy once they become available.

How may I receive a sample of your fragrance?

We will be delighted to send you a sample size of one of our fragrances.  You may send an email to us at service.us@hermes.com. Please specify which fragrance you are interested in receiving and include your mailing address.  Please allow at least week to process your request.

Do you sell your orange boxes?

The Hermès orange boxes are created especially to protect the products that they contain. They are not available for individual sale and we cannot send out an extra box if one becomes lost or damaged.

Where are Hermès products manufactured? What kind of fabrics do you use?

The vast majority of Hermès products are manufactured at our production sites in France.
Our bags, luggage and small leather goods are produced by our artisans at approximately 12 French leather goods manufacturing facilities. All of our silk items (notably, ties and scarves) are woven and printed at our factories in the region of Lyon, the birthplace of silk. Hermès also makes use of specific expertise, such as watch-making from Switzerland, cashmere from Mongolia, lacquer from Vietnam and wool from Scotland.

How can I purchase a gift card?

At this time, gift cards may not be purchased online. For more information, we invite you to contact your nearest boutique. You may find a store location at stores.hermes.com.

How do I purchase corporate gifts through Hermes.com?

For further information regarding the Hermès corporate gift program, please 800 441 4488 from Monday to Friday, from 9 a.m. to 6 p.m, Thursday from 9 a.m. to 7 p.m and Saturday, from 10 a.m. to 6 p.m, Eastern Time.  You may also send an email with your contact details to service.us@hermes.com.