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Frequently Asked Questions

Your order / Your account


From Monday through Friday, 9 a.m.-6 p.m., Thursday 9 a.m.-7 p.m., Saturday 10 a.m.-6 p.m. ET.

request a call back

contact us by e-mail

How do I log in if I've forgotten my password?

Click "your account" at the top right of the Hermes.com website, then click "forgotten your password?". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.

How do I make changes or cancel my Hermes.com account?

You may edit your account information at any time by logging in and clicking on "modify your account". To close your Hermes.com account, please contact customer service by telephone at 800 441 4488 from Monday to Friday, 9 a.m. to 6 p.m, Thursday from 9 a.m. to 7 p.m, and Saturday from 10 a.m. to 6 p.m (Eastern Time) for assistance placing your order.

How do I unsubscribe from your mailing list ?

There are several ways to unsubscribe from the Hermes.com mailing list.
You may unsubscribe directly by clicking the unsubscribe link featured at the bottom of all of our emails.
You may also send a message on this topic by clicking the "Contact us" tab.
Finally, your Hermes.com account also allows you to manage your newsletter options.