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Frequently Asked Questions

Your order / Payment


From Monday through Friday, 9 a.m.-6 p.m., Thursday 9 a.m.-7 p.m., Saturday 10 a.m.-6 p.m. ET.

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Which means of payment are accepted by Hermes.com?

Hermes.com accepts MasterCard®, Visa®, Diners Club®/CarteBlanche®, American Express®, JCB®, Discover and China Union Pay as payment for an order placed on our website.  You should enter your credit card or charge card number and its expiration date on the relevant page.
If you wish, you may contact our customer service by telephone at 800 441 4488 from Monday to Friday, from 9 a.m. to 6 p.m, Thursday from 9 a.m. to 7 p.m and Saturday, from 10 a.m. to 6 p.m, Eastern Time for assistance placing your order.

Is my payment secure?

All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting.

HERMÈS INTERNATIONAL has also established specific security measures to protect your personal information from non-authorised access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available on line can potentially be recuperated and used by third parties.

Do you accept international credit cards? Do you ship internationally?

We accept international credit cards, however when placing your order, you must enter your international billing address exactly as it is listed with your credit card company.  At this time, we can only ship orders to the 50 United States. We do not ship internationally.

When will my credit card be debited?

Cards or other methods of payment are not charged until the order is accepted and shipped. However, your card or other method of payment may reflect an authorization to deduct funds immediately upon placing your order.

What is the security code on my payment card?

A unique code made up of 3 or 4 digits secures online transactions.
This code can be found:
- on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
- or on front, above your card number. It is made up of 4 digits (American Express, for example).