Frequently Asked Questions
Your order / Online shopping
How may I get assistance with my online order?
You may contact one of our Internet Shopping Specialists atfrom Monday to Friday, from 9 a.m. to 6 p.m, Thursday from 9 a.m. to 7 p.m and Saturday, from 10 a.m. to 6 p.m, Eastern Time.
How do I change information on my order after it has been placed?
Please call us at, option 1 as soon as possible after you place the order. Our Internet Shopping Specialists are available from Monday to Friday, from 9 a.m. to 6 p.m, Thursday from 9 a.m. to 7 p.m and Saturday, from 10 a.m. to 6 p.m, Eastern Time.
I just finalised my order but I still have not received the order confirmation email.
You may experience a few minutes' delay after you have placed your order and before you receive the order confirmation. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. We will verify that the order has been successfully placed and will correct your email address if necessary.