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Frequently Asked Questions

Hermès products / Bespoke

1-800-441-4488

From Monday through Friday, 9 a.m.-6 p.m., Thursday 9 a.m.-7 p.m. and Saturday 10 a.m.-6 p.m. ET.

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What is a bespoke object?

A bespoke object is a unique object, imagined and manufactured by Hermès just for you.
We invite you to contact us by email under the "Contact us" section with the indication of your contact details.
You can also visit one of our stores (store locator on en.stores.hermes.com) where our sales associates will be glad to welcome you and answer your questions.

How does a bespoke creation unfold?

To create your bespoke object, you first share with us your imagination of the object, then we will revert to you within 1 month to confirm the feasibility of your project, a cost and delivery estimate.
Our designers team will imagine a unique object just for you.
We invite you to contact us by email under the "Contact us" section with the indication of your contact details.
You can also visit one of our stores (store locator on en.stores.hermes.com), where one of our sales associates will be glad to welcome you and answer your questions.

How can I order a bespoke object?

To order a bespoke object, we invite you to contact us by email under the "Contact us" section with the indication of your contact details.
You can also visit one of our stores (store locator on en.stores.hermes.com), where one of our sales associates will be glad to welcome you and answer your questions.

What long does it take to create a bespoke object?

The creation and manufacture of a bespoke object depends on its complexity. We will be glad to give you a delivery time estimate one month after you have explained to us in detail the object or the project of your dreams.
For more informations, we invite you to contact us by email under the "Contact us" section with the indication of your contact details.
You can also visit one of our stores (store locator on en.stores.hermes.com), where one of our sales associates will be glad to welcome you and answer your questions.

What is the price of a bespoke object?

After having shared with us the object or the project of your dreams, we will revert to you within 1 month with the price estimate.
We invite you to contact us by email under the "Contact us" section with the indication of your contact details.
You can also visit one of our stores (store locator on en.stores.hermes.com), where one of our sales associates will be glad to welcome you and to answer to your questions.